1. What is the Insta Credit Plus Offer?
The Insta Credit Plus is an exclusive offer available to customers who purchase any Consumer Durable loan from dealer
store. Under the offer our EMI Network Carded customers would be allowed to transfer an amount of 5000 from their EMI
Network Card to their Wallet balance.
2. How does the offer work?
It is as easy as it can get.
- You will receive an SMS post purchase of any Consumer Durable product from dealer store
- Click on the Bitly from SMS received
- Accept the terms and conditions
- Tap on “Add Insta Credit”
- Your loan amount will be credited instantly in your Bajaj wallet
3. Where can I see the amount if I have 2 Apps (Mobikwik and Bajaj Wallets)
The amount can be seen and utilized on both the apps.
4. How to use the amount credited in Bajaj Wallet
To utilise the Wallet balance, you need to update your KYC by entering your Aadhaar Card no. Post successful KYC updation
you would be able to use your balance.
5. What do I do in case I am unable to use the amount credited at a MobiKwik Partner network
Check if you have updated your KYC, if not please enter your Aadhaar no. and update KYC. If you still not able to use
the amount then Please reach out to
bajajsupport@mobikwik.com
6 How does this loan affect my existing EMI Balance?
Your existing EMI Balance will be reduced by 5000 because the credit made to the wallet.
7. How long is the tenor for this loan?
The schemes/tenor range from 6 months to 12 months depends upon your main product/ Bundled product tenor. Maximum tenor
is 12 months.
8. Can Tenor be changed later?
Bajaj Can reschedule the tenor basis below T&cs.
- A. If your main loan is cancelled and subsequent EMI for bundled loan is not presented then the loan tenor will be rescheduled to 3 months with EMI amount 1783/month.
- B. If main loan account number doesn’t get generated within 20days from transaction due to incomplete documents, incomplete
bank details etc. and subsequent EMI for bundled loan is not presented then the loan tenor will be rescheduled to 3 months with EMI amount 1783/month
9. How do I repay the loan?
Relevant EMI will be deducted automatically on the 2nd or 5th day every month from your Bank Account till loan tenor is completed. Exact Due date will be communicated in Statement of account & Welcome letter on e-mail.
The schemes/tenor range from 6 months to 12 months depends upon your main product/ Bundled product tenor. Maximum tenor is 12 months.
| Loan amount |
Tenor |
EMI amount |
| 5000 |
12 |
458 |
| 5000 |
11 |
500 |
| 5000 |
10 |
550 |
| 5000 |
9 |
611 |
| 5000 |
8 |
688 |
| 5000 |
7 |
786 |
| 5000 |
6 |
917 |
10. Can I foreclose the loan availed?
Yes, you can foreclose the loan however this can be done only after you pay your first EMI amount. For foreclosure log in to your Experia Profile:
Access your loan details by visiting the Experia Website at
https://www.bajajfinserv.in/customer-portal#1500903330068
You will have to follow these easy steps:
- Log-in to the Website
- Under “Payments” section go to “Online Payments”
- Under “Online Payments” click on “Foreclosure
For more details, please check the Terms and Conditions
Or you can also Download the app
- Available for both Android and iOS
- You can log-in with your Bajaj Finserv Registered Mobile No. or Experia Member ID
- Type your OTP/Password
- Tap on “See Details” under your active loan section
- Tap on “Pay Now”
- Swipe right and tap on “Proceed” under Foreclosure
- Add the “Reason for foreclosure”
- Select Payment method and validate payment
11. Will I have to pay any charges on the loan?
Yes, a nominal interest charge will be applicable and will be charged and divided with Tenor.
| Loan amount |
Interest charge (Total) |
| Rs. 5000 |
Rs. 500 |
12. What are the late payment charges?
In case of delay in payment of Monthly Instalment, BFL shall charge penal interest of Rs.150 per month on an amount of Monthly Instalment outstanding as on that date
13. What if my payment bounces?
In case of default because of the repayment instrument(s) being dishonoured, BFL shall charge Rs.450/- (Rupees Four Hundred Fifty Only) per month/per default towards its dishonour
14. How do I cancel my loan?
As per the terms and conditions, loan once booked, cannot be cancelled. However, you are entitled to foreclose the loan. For any queries, visit our website
https://www.bajajfinserv.in/reach-us . Select the
<Email Us> tab and follow the directions to get your query resolved,
bajajsupport@mobikwik.com or call us at 020-39575152.
15. Where can I use the amount?
You can use the amount to make payments at over 1 million online and offline merchants like BookMyShow, Swiggy, Zomato, IRCTC and
More 16. I accepted the offer, however the amount did not get credited to my wallet.
17. Can I transfer this amount to my Bank or a Peer?
No, the amount cannot be used to make transfers to Bank and Peers. You can use it to transact at our merchant network
18. Why is the amount shown under Bajaj Insta credit? How is it different from my normal wallet balance? -
The only difference between the Bajaj insta credit and Wallet Balance is that you cannot transfer the Bajaj Insta credit balance to your Bank Account or to a Peer.
19. I paid for a Bill through insta credit, the amount got debited but my transaction failed. What do I do now?
20. In case of fraud/ unauthorized transactions who do I reach out to?
21. What if I lost my phone and changed the mobile no. on Bajaj Finserv and Mobikwik, will the amount get transferred on the new Mobile no?
No amount will not be transferred to the new mobile no. The amount will remain in the wallet connected to the mobile no. through which this credit is taken
22. I have got the offer but why are my friends/family members not getting the offer?
As per our policies, the offer is currently available for selected customers or customers who purchase Consumer Durable products from our dealer store.
23. How can I get my statements for re-payment schedule, statement of accounts / no objection certificate?
The SOA will be visible in EMI loan details section in the Bajaj Finserv wallet.
All loan account statements are available to you online and can be viewed on the App / downloaded by logging on to https://www.bajajfinserv.in/customer-portal using your Experia Id & password.
Alternatively, for statement of account you can type SOA and send it to 9227564444
24. My query is not here, is there a helpline that I can reach out to?
